Support
Public beta: if you found a bug, hit strange behavior, or want to suggest an improvement, write to us.
Public BetaBugs and unstable behaviorWallet, network, or transaction issuesIdeas about UX, product logic, and improvements
We're actively collecting bug reports, unstable flows, and product suggestions. Even if you're not sure it's a real bug, it's still worth sending.
How to contact support
If your question is about participation, wallet actions, transactions, payouts, refunds, or platform rules, email us. Include the details below so we can review the case faster.
Official support email: support@elyxs.com
What to include
This helps us investigate faster.
- Transaction hash or draw ID, if available
- The wallet address used for the action
- A screenshot of the error or unclear state
- Briefly: what you expected and what happened instead
Safety rules
Check your message before sending it.
- Never send your seed phrase, private key, wallet password, or access codes.
- Support cannot cancel or modify an on-chain transaction after it has been submitted.
- Winners, payouts, and refunds are determined by smart contracts, not by manual support decisions.
- Include ElyxS context: draw, wallet, transaction, payout, refund, or platform rule details.
Helpful materials
Quick links to the most useful docs sections.
Get in Touch
Email Support
support@elyxs.com