Privacy Policy

ElyxS respects your privacy. This policy explains what data we collect and how it is used.

ElyxS is a non-custodial platform: you interact with smart contracts using your own wallet, without creating a traditional password-based account. ElyxS has no ability to influence draw outcomes or access your funds.

All ticket purchases, draws, and prize claims are recorded on the public Supra blockchain. This data is inherently public and immutable. Your wallet address is visible to anyone with blockchain access. This is by design for transparency and verifiability.

We collect the following data:

• Wallet address: when you connect your StarKey wallet, it is used to show your balance, participation history, and profile data in the app.
• Profile data: username, display name, avatar, bio, timezone, language, and social links (Telegram, Twitter/X) that you optionally provide when setting up your profile.
• Support requests: name, email, request category, optional wallet address, message, and any screenshots you attach via the support form.
• Analytics and diagnostics: limited product analytics via PostHog and technical error reports via Sentry, only with your explicit analytics consent.
• Legal acceptance evidence: wallet address, accepted bundle, timestamp, IP address, and user agent when you accept required legal documents.

We use strictly necessary cookies and similar browser storage for core functionality such as wallet sessions, legal acceptance, security, cookie consent state, and short-lived transaction recovery.

With your consent, we use optional preference storage for interface choices and wallet reconnect convenience, plus optional analytics and diagnostics through PostHog and Sentry. We do not use advertising cookies, marketing pixels, or social tracking cookies. You can manage non-essential cookie preferences at any time from the footer.

When you contact us via the support form, your name, email, request category, message, and any attached screenshots are sent to our support address at support@elyxs.com.

Email delivery is handled by Resend (resend.com). We use this information solely to respond to your request. Attached files are retained only for the duration of issue resolution.

We use the following third-party services:

• PostHog (posthog.com) for consent-gated product analytics. ElyxS disables autocapture, does not identify users by wallet address, and redacts wallet addresses, transaction hashes, signatures, and public keys from event payloads.
• Sentry (sentry.io) for consent-gated error diagnostics. ElyxS removes user identifiers and redacts sensitive wallet or transaction data before sending telemetry.
• Resend (resend.com) for delivering support email responses.

Your browser also queries ElyxS API services and public Supra network services to read blockchain data. We do not use advertising networks, marketing pixels, or social trackers.

You may request deletion of any personal data we hold, including profile data such as username, avatar, and social links, as well as support request history.

Blockchain data is public and immutable, so we cannot alter records on Supra. To request data deletion, contact support@elyxs.com.

Privacy questions? Email us at support@elyxs.com.